Vietnam-based Marketing Platform

How the Vietnam-based Marketing Platform reduced time to review receipts by 70%

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Reduction in time spent on reviewing receipts

Company Description

Based in Malaysia with a team of hundred people and a customer base of over a million
One of the fastest-growing travel companies in Asia
Offers its customers the ability to find and purchase affordable travel options
Acts as a broker and travel-agency-as-service company

All invoices are processed through XXX, which serve as the core operational platform in the finance department’s Accounts Payable team
Use pre-trained model to capture key information on the invoice
Pair vendor and cost center records
The company’s backend team is responsible to integrate the pipeline with original Oracle system, while XXX provides all-rounded and quick technical assistance to the team

Largely reduce manual work which originally require full-time effort of nearly 10 contractors every month
Now, the team is spending only about 1 hour per person daily
Lower error rates by 90% and reduce the number of exceptions by 70% for manual review
Without cutting headcount, the company can now assign more advanced tasks to the contractors, such as past due reports, financial analysis and credit notes to reduce costs

Based in Vietnam and has major operations in ASEAN market
The company consists of a group of seasoned marketing experts, targeting to provide solutions for retailer specific marketing platforms to increase sales
Aims to help their customers increase loyalty amongst customers and improve retention rates
The company has partnership with businesses across different industries, such as banking, retail and manufacturing, etc.

The company is now processing nearly 10K receipts per brand per month
Hiring engineers for data capture automation is expensive and does not fit the company’s structure
From technical perspective, (1) some receipts had been faxed in and had different orientation, and (2) some were in low resolution that existing data extraction technology were not applicable
The company currently hires 20 contractors to manually review the 30K receipts per month and input necessary information to the system
The company needs a solution that can automate the workflow and integrate smoothly with their current marketing platform

Within 2 weeks, MachIDP successfully delivered an OCR solution to process receipts and capture key fields – address, total, date, customer name, product name, description and line-item total
To improve the image quality and fix different orientation, MachIDP builds an image processing add-in by leveraging cutting-edge deep learning technology
MachIDP also helps the company to develop a robust technical architecture for the entire workflow, from front end to data processors, and back-end cloud servers, etc.
The solution is modular, easy to use and can be deployed at scale, which can successfully integrate with the existing marketing platform

Reduce the time used by contractors on reviewing receipts by 70%
The company can assign more advanced tasks to contractors to help scale its business
The system works well to integrate with the existing marketing platform without cause any disruption to current workflow, and the staffs can easily validate the information using existing platform