Malaysia-based Cloud Platform
How the Malaysia-based Cloud Platform saved 70% of time spent on document processing and reduced the average time spent on validation to 30 seconds per document
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%
Reduction in time spent on document processing
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sec
Average time spent on validation per document
Company Description
- Based in Malaysia with a team of hundred people and a customer base of over a million
- One of the fastest-growing travel companies in Asia
- Offers its customers the ability to find and purchase affordable travel options
- Acts as a broker and travel-agency-as-service company
Challenges Faced
- Needs to process a wide spectrum of invoices throughout the entire operational flow, especially its airplane tickets brokerage services
- Recruit a few contractors to process all documents manually
- Manually processed all documents in PDF formats, which is time-consuming and highly error prone
Solution
- All invoices are processed through XXX, which serve as the core operational platform in the finance department’s Accounts Payable team
- Use pre-trained model to capture key information on the invoice
- Pair vendor and cost center records
- The company’s backend team is responsible to integrate the pipeline with original Oracle system, while XXX provides all-rounded and quick technical assistance to the team
Impact
- Largely reduce manual work which originally require full-time effort of nearly 10 contractors every month
- Now, the team is spending only about 1 hour per person daily
- Lower error rates by 90% and reduce the number of exceptions by 70% for manual review
- Without cutting headcount, the company can now assign more advanced tasks to the contractors, such as past due reports, financial analysis and credit notes to reduce costs
Company Description
- Cloud platform based in Malaysia helping individuals, freelancers and independent contractors in ASEAN and Asian markets to establish finance and legal framework for their specific needs
- The platform covers multiple functions including databases, analytics, messaging and computing, etc.
- Serve over 30K customers in ASEAN market and process over 100K invoices
Challenges Faced
- Manually process and review all expenses submitted by the platform users
- Difficult for the company to scale up their headcount
Solution
- Directly enter production stage by leveraging pre-trained model for data capture
- The accuracy is improved by time when the staffs further train the model by using our platform
Impact
- Save 70% of time spent on document processing and requires only 30 seconds on validation per document in average
- Low-level invoices are automatically processed without the needs of further configuration