India-based Relocation Platform
How the India-based Relocation Platform achieved an accuracy rate of 95%+ in passports data capture
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%+
Accuracy rate in passports data capture
Company Description
- Based in Malaysia with a team of hundred people and a customer base of over a million
- One of the fastest-growing travel companies in Asia
- Offers its customers the ability to find and purchase affordable travel options
- Acts as a broker and travel-agency-as-service company
Challenges Faced
- Needs to process a wide spectrum of invoices throughout the entire operational flow, especially its airplane tickets brokerage services
- Recruit a few contractors to process all documents manually
- Manually processed all documents in PDF formats, which is time-consuming and highly error prone
Solution
- All invoices are processed through XXX, which serve as the core operational platform in the finance department’s Accounts Payable team
- Use pre-trained model to capture key information on the invoice
- Pair vendor and cost center records
- The company’s backend team is responsible to integrate the pipeline with original Oracle system, while XXX provides all-rounded and quick technical assistance to the team
Impact
- Largely reduce manual work which originally require full-time effort of nearly 10 contractors every month
- Now, the team is spending only about 1 hour per person daily
- Lower error rates by 90% and reduce the number of exceptions by 70% for manual review
- Without cutting headcount, the company can now assign more advanced tasks to the contractors, such as past due reports, financial analysis and credit notes to reduce costs
Company Description
- The company built an end-to-end relocation platform for international students and migrants who want to move to Europe
- Combine unique individual check-up with possible direct contract conclusion for all necessary services and products
Challenges Faced
- Pre-verification services for passports of customers which are usually in paper format, and need manual processing
- Traditional approach involves full time efforts from multiple employees on manually inputting relevant data on passports into software, and some reviewers verify the entry
- ID documents from different countries have different layouts and templates, making verification more complicated
- The documents could be of low-quality during scanning and uploading
- Data privacy is always a concern when processing customers’ identity documents
Solution
- MachIDP successfully captures multiple data fields from passport documents using latest OCR technology and convert into a format that can be easily verified and processed further on the platform
- MachIDP has the ability to correct the orientation of images and work with both images and PDFs
- MachIDP supports recognition of more than 50 different languages
Impact
- Achieve an accuracy rate of 95%+ with the remaining 5% much easier to review manually
- Require no in-house technicians as the platform is easy to use and flexible
- Successfully integrate with existing system and almost require no post-processing except for the exceptional cases