Indonesia-based Real Estate Services Company
How the Indonesia-based Real Estate Services Company achieved an automation rate of 90% and reduced 80% of time spent on document processing
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Automation rate of document processing
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Reduction in time spent on document processing
Company Description
- Based in Malaysia with a team of hundred people and a customer base of over a million
- One of the fastest-growing travel companies in Asia
- Offers its customers the ability to find and purchase affordable travel options
- Acts as a broker and travel-agency-as-service company
Challenges Faced
- Needs to process a wide spectrum of invoices throughout the entire operational flow, especially its airplane tickets brokerage services
- Recruit a few contractors to process all documents manually
- Manually processed all documents in PDF formats, which is time-consuming and highly error prone
Solution
- All invoices are processed through XXX, which serve as the core operational platform in the finance department’s Accounts Payable team
- Use pre-trained model to capture key information on the invoice
- Pair vendor and cost center records
- The company’s backend team is responsible to integrate the pipeline with original Oracle system, while XXX provides all-rounded and quick technical assistance to the team
Impact
- Largely reduce manual work which originally require full-time effort of nearly 10 contractors every month
- Now, the team is spending only about 1 hour per person daily
- Lower error rates by 90% and reduce the number of exceptions by 70% for manual review
- Without cutting headcount, the company can now assign more advanced tasks to the contractors, such as past due reports, financial analysis and credit notes to reduce costs
Company Description
- Indonesia based real estate services company that mainly provides management services of business rates payable services to clients with large real estate portfolios
Challenges Faced
- Annual rates demanded documents are mostly paper-based which require the company to process over 5,000 demands from different government departments and councils over 3 months
- The demands are manually reviewed and processed – either approved and paid or rejected
- Without a digital record system, the paper demands were filed away once processed, making later retrieval extremely hard
Solution
- Partnered with a digital data system provider, MachIDP mainly focuses on accelerating the data capture workflow and improving the approval pipeline
- Data-capture solution is training based, and the model is continuously improved. MachIDP platform also provides functions of data accuracy verification, model customization, and training
- Installment-related data was an exception and not supported by the AI platform. But MachIDP quickly developed an add-in to handle the requests based on specific business rules to post-process the installment list and generates required output
Impact
- Achieve an automation rate of 90% and reduce 80% of time spent
- Once implemented, the company can immediately access digitized documents for client review
- Staffs now only need to review demands with special issues (about 10%), while the remaining 90% are easily handled on the same platform by the company’s administrative team